Last Updated: December 29, 2025
Welcome to Contacts9. These Terms and Conditions ("Terms") govern your access to and use of our platform, mobile application, and services. By using Contacts9, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
1. Acceptance of Terms
By accessing or using Contacts9, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Contacts9.
2. Description of Service
Contacts9 is a trust-based business directory and smart dialer platform that:
• Connects users with verified businesses
• Provides a smart dialer with call management features
• Enables users to discover businesses through trusted recommendations
• Allows businesses to create and manage their listings
• Facilitates communication between users and businesses
3. User Accounts
3.1 Account Creation
To use certain features of Contacts9, you must create an account. You agree to:
• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access
3.2 Account Responsibilities
You are responsible for:
• All activities that occur under your account
• Maintaining the confidentiality of your password
• Ensuring that you exit from your account at the end of each session
• Any loss or damage arising from your failure to comply with these obligations
4. User Conduct
You agree not to:
• Use the service for any illegal purpose or in violation of any laws
• Post false, misleading, or fraudulent information
• Impersonate any person or entity
• Harass, abuse, or harm other users
• Upload malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service or servers
• Use automated systems to access the service without permission
• Copy, modify, or distribute our content without authorization
• Remove any copyright or proprietary notices
5. Business Listings
5.1 Listing Requirements
Businesses listed on Contacts9 must:
• Provide accurate and truthful information
• Maintain current business details
• Respond to customer inquiries in a timely manner
• Comply with all applicable laws and regulations
• Not engage in fraudulent or deceptive practices
5.2 Verification
We may verify business information through various methods. Verified businesses may receive special badges or features. We reserve the right to remove or suspend listings that violate these Terms.
5.3 Business Responsibilities
Businesses are responsible for:
• The accuracy of their listing information
• Managing their operating hours and availability
• Responding to customer reviews and inquiries
• Maintaining appropriate business licenses and permits
• Complying with all applicable business regulations
6. User-Generated Content
6.1 Content Ownership
You retain ownership of content you submit to Contacts9. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content for the purpose of operating and promoting our services.
6.2 Content Standards
All user-generated content must:
• Be accurate and truthful
• Not violate any third-party rights
• Not contain defamatory, offensive, or illegal material
• Not infringe on intellectual property rights
• Comply with our community guidelines
6.3 Content Moderation
We reserve the right to:
• Review, edit, or remove any content
• Suspend or terminate accounts that violate these Terms
• Take legal action against violators when necessary
7. Trust Scores and Recommendations
7.1 Trust-Based System
Our platform uses a trust-based system that considers:
• Verified interactions and transactions
• User recommendations and reviews
• Business verification status
• Historical data and patterns
7.2 Recommendations
Recommendations are generated based on our algorithms and are not endorsements. We do not guarantee the accuracy or reliability of recommendations.
8. Smart Dialer Features
8.1 Call Management
Our smart dialer features include:
• Call history tracking
• Contact synchronization
• Business directory integration
• Call analytics
8.2 Privacy
Call data is processed in accordance with our Privacy Policy. You control what information is shared and can manage your privacy settings at any time.
9. Intellectual Property
9.1 Our Content
All content on Contacts9, including text, graphics, logos, and software, is the property of Contacts9 or its licensors and is protected by copyright, trademark, and other intellectual property laws.
9.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal or commercial purposes in accordance with these Terms.
10. Payment Terms
10.1 Subscription Services
If you subscribe to premium features:
• Fees are charged in advance on a recurring basis
• All fees are non-refundable unless otherwise stated
• We reserve the right to change pricing with 30 days' notice
• You may cancel your subscription at any time
10.2 Refunds
Refund policies are determined on a case-by-case basis. Contact us at contacts9app@gmail.com for refund requests.
11. Disclaimers
11.1 Service Availability
We strive to provide reliable service but do not guarantee:
• Uninterrupted or error-free operation
• Immediate resolution of technical issues
• Accuracy of all information on the platform
• Availability of specific features or businesses
11.2 Third-Party Services
Contacts9 may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of third-party services.
11.3 Business Information
While we verify business information, we cannot guarantee the accuracy of all listings. Users should independently verify business information before engaging with businesses.
12. Limitation of Liability
To the maximum extent permitted by law:
• Contacts9 shall not be liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid us in the past 12 months
• We are not liable for any loss or damage resulting from your use of the service
• We are not responsible for disputes between users and businesses
13. Indemnification
You agree to indemnify and hold Contacts9 harmless from any claims, damages, losses, or expenses arising from:
• Your use of the service
• Your violation of these Terms
• Your violation of any rights of another party
• Content you submit to the platform
14. Termination
14.1 By You
You may terminate your account at any time by contacting us or using account deletion features in the app.
14.2 By Us
We may suspend or terminate your account if you:
• Violate these Terms
• Engage in fraudulent or illegal activity
• Fail to pay required fees
• Otherwise misuse the service
14.3 Effect of Termination
Upon termination:
• Your right to use the service immediately ceases
• We may delete your account and associated data
• Provisions that should survive termination will remain in effect
15. Dispute Resolution
15.1 Governing Law
These Terms are governed by the laws of India, without regard to conflict of law principles.
15.2 Jurisdiction
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Karnataka, India.
15.3 Informal Resolution
Before filing a claim, you agree to contact us at contacts9app@gmail.com to attempt to resolve the dispute informally.
16. Changes to Terms
We may modify these Terms at any time. We will notify you of material changes by:
• Posting the updated Terms on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)
Your continued use of Contacts9 after changes constitutes acceptance of the updated Terms.
17. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
18. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Contacts9 regarding the use of our services.
19. Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
20. Contact Information
If you have questions about these Terms, please contact us:
Contacts9
Email: contacts9app@gmail.com
Address: 6142/11, R M Goudar Building, Ambakki Plot,
Lakkundi, Block 4, Gadag - 582115, Karnataka, India
21. Acknowledgment
By using Contacts9, you acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them. If you do not agree to these Terms, you must not use our services.
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These Terms and Conditions are effective as of December 29, 2025, and apply to all users of Contacts9 services.