Last Updated: December 29, 2025
At Contacts9, we strive to provide exceptional service and value to our users. This Return and Refund Policy outlines the terms and conditions for refunds, cancellations, and returns related to our services.
1. Overview
Contacts9 offers both free and premium subscription services. This policy applies to:
• Premium subscription fees
• Business listing fees
• Verification services
• Any paid features or add-ons
2. Free Services
Our core platform features, including:
• Basic business directory access
• Smart dialer functionality
• User account creation
• Basic business listings
are provided free of charge. No refunds are applicable to free services.
3. Premium Subscriptions
3.1 Subscription Periods
Premium subscriptions are available on monthly and annual billing cycles. Subscriptions automatically renew unless cancelled.
3.2 Refund Eligibility
Refund requests for premium subscriptions are considered on a case-by-case basis:
• Refunds may be available within 14 days of initial purchase
• Refunds are not available for subscription renewals
• Partial refunds may be provided for unused portions of annual subscriptions
• Refunds are not available if services have been significantly used or if terms of service have been violated
3.3 Cancellation
You may cancel your premium subscription at any time:
• Cancellation takes effect at the end of your current billing period
• You will continue to have access to premium features until the period ends
• No refunds are provided for the remaining period after cancellation
• To cancel, contact us at contacts9app@gmail.com or use the cancellation feature in your account settings
4. Business Listing Fees
4.1 Listing Fees
Fees for business listings, featured placements, or premium listing upgrades are generally non-refundable once the listing is published and active.
4.2 Refund Exceptions
Refunds for business listing fees may be considered if:
• The listing was published in error due to a technical issue on our part
• The business was incorrectly verified or rejected
• The service was not provided as described due to our error
• The business listing was removed by us due to policy violations (pro-rated refund)
5. Verification Services
5.1 Verification Fees
Fees paid for business verification services are non-refundable once the verification process has been initiated.
5.2 Failed Verifications
If verification fails due to:
• Technical errors on our part
• Incorrect information provided by our system
• Processing errors
We will either:
• Re-process the verification at no additional cost, or
• Provide a full refund at our discretion
6. Processing Time
6.1 Refund Processing
If your refund request is approved:
• Refunds are processed within 5-10 business days
• Refunds are issued to the original payment method
• You will receive email confirmation once the refund is processed
• Bank processing times may vary (typically 3-5 additional business days)
6.2 Payment Method
Refunds are issued to the original payment method used for the purchase. If the original payment method is no longer available, contact us to arrange an alternative refund method.
7. Requesting a Refund
7.1 How to Request
To request a refund, please:
• Email us at contacts9app@gmail.com with your request
• Include your account email or user ID
• Provide the transaction ID or receipt number
• Explain the reason for your refund request
• Include any relevant documentation
7.2 Response Time
We aim to respond to all refund requests within 2-3 business days. Complex cases may require additional time for review.
8. Non-Refundable Items
The following are generally non-refundable:
• Subscription fees after the 14-day initial purchase period
• Renewal subscription fees
• Fees for services that have been fully utilized
• Fees for services cancelled due to Terms of Service violations
• Processing fees or transaction charges
• Fees for services where the user has received significant value
9. Chargebacks
If you file a chargeback or dispute with your payment provider:
• Your account may be suspended pending resolution
• We will provide documentation to your payment provider
• If the chargeback is found in your favor, your account will be reinstated
• If the chargeback is found in our favor, you will be responsible for any associated fees
10. Service Credits
In some cases, instead of a refund, we may offer:
• Service credits for future use
• Extended subscription periods
• Additional features or services
• Discounts on future purchases
11. Changes to Services
11.1 Service Modifications
We reserve the right to modify, suspend, or discontinue services at any time. If we make significant changes that negatively impact your paid services:
• We will provide at least 30 days' notice
• You may be eligible for a pro-rated refund
• We may offer alternative services or credits
11.2 Service Discontinuation
If we permanently discontinue a paid service:
• We will provide advance notice
• Pro-rated refunds may be available for unused portions
• We will work with affected users to find suitable alternatives
12. Disputes and Appeals
12.1 Dispute Resolution
If you disagree with a refund decision:
• You may appeal by providing additional information
• Contact us at contacts9app@gmail.com with "Refund Appeal" in the subject line
• Include your original request details and any new information
• We will review your appeal within 5 business days
12.2 Final Decisions
Our refund decisions are final. However, you may contact us to discuss your case further if you believe there are extenuating circumstances.
13. Special Circumstances
13.1 Technical Issues
If you experience technical issues that prevent you from using paid services:
• Contact our support team immediately
• We will work to resolve the issue
• If resolution is not possible, refunds may be provided
13.2 Duplicate Charges
If you are charged multiple times for the same service:
• Contact us immediately
• We will investigate and refund duplicate charges
• Processing typically takes 3-5 business days
14. Contact Information
For refund requests, questions, or concerns, please contact us:
Contacts9
Email: contacts9app@gmail.com
Subject: Refund Request
Address: 6142/11, R M Goudar Building, Ambakki Plot,
Lakkundi, Block 4, Gadag - 582115, Karnataka, India
15. Policy Updates
We may update this Return and Refund Policy from time to time. Changes will be:
• Posted on this page
• Dated with the "Last Updated" notice
• Communicated via email for significant changes
Your continued use of our services after policy updates constitutes acceptance of the revised policy.
16. Acknowledgment
By making a purchase or subscription on Contacts9, you acknowledge that you have read, understood, and agree to this Return and Refund Policy. If you do not agree with this policy, please do not make purchases or subscribe to paid services.
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This Return and Refund Policy is effective as of December 29, 2025, and applies to all purchases and subscriptions made through Contacts9.