Privacy Policy
Last Updated: December 29, 2025
At Contacts9, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile application, and services.
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide to us when you:
• Create an account or profile
• Register your business
• Submit contact information
• Use our smart dialer features
• Contact us for support
• Participate in surveys or promotions
1.2 Automatically Collected Information
When you use our services, we automatically collect certain information, including:
• Device information (device type, operating system, unique device identifiers)
• Usage data (pages visited, features used, time spent)
• Location data (with your permission)
• Call history and logs
• IP address and browser information
1.3 Business Information
For businesses listed on our platform, we collect:
• Business name, address, and contact details
• Operating hours and services offered
• Business photos and descriptions
• Verification documents
• Customer reviews and ratings
2. How We Use Your Information
We use the information we collect to:
• Provide, maintain, and improve our services
• Process transactions and manage your account
• Enable the smart dialer and call management features
• Facilitate connections between users and businesses
• Send you important updates and notifications
• Personalize your experience
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Analyze usage patterns to improve our platform
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Public Business Listings
Business information you choose to make public will be visible to all users of our platform, including business name, location, contact details, and reviews.
3.2 Service Providers
We may share information with third-party service providers who perform services on our behalf, such as:
• Cloud storage and hosting services
• Payment processors
• Analytics providers
• Customer support platforms
3.3 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Trust-Based Features
Our platform is built on trust. We use your contact information and call history to:
• Build trust scores based on verified interactions
• Show recommendations from trusted contacts
• Help you discover businesses through your network
Your contact information is never shared with other users without your explicit consent.
5. Data Security
We implement industry-standard security measures to protect your information, including:
• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and assessments
• Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
6.1 Access and Correction
You can access and update your personal information at any time through your account settings.
6.2 Deletion
You may request deletion of your account and associated data by contacting us at contacts9app@gmail.com.
6.3 Opt-Out
You can opt-out of marketing communications by following the unsubscribe instructions in our emails or adjusting your notification preferences in the app.
6.4 Location Services
You can control location sharing through your device settings. Disabling location services may limit certain features of our platform.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.
9. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Contacts9
Email: contacts9app@gmail.com
Address: 6142/11, R M Goudar Building, Ambakki Plot,
Lakkundi, Block 4, Gadag - 582115, Karnataka, India
12. Consent
By using Contacts9, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
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This Privacy Policy is effective as of December 29, 2025, and applies to all users of Contacts9 services.